Question: What methods of payment do you accept?
Answer: We accept most major credit cards including Visa, Discover, Mastercard and PayPal.

Question: What do I do if I have problems with my order?
Answer: If you have problems with your order please contact us first thing. Then we can help you get your questions and concerns resolved quickly.

Question: Is your site secure?
Answer: Yes. You can shop at RoSa Medical Supply with confidence. RoSa Medical Supply is hosted on secure servers and the checkout process is encrypted for your protection. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Question: What if I’m looking for an item that you don’t currently carry?
Answer: Due to our ever expanding product line an item we carry may not yet be featured. If you can’t find the item you are looking for please contact us with the product name and description and we will do what we can to help.

Question: How can I get in touch with you if I have a question?
Answer: Please see the Contact Us page for information on getting a hold of us.

Question: Do you ship internationally?
Answer: At this time we do not ship outside the continental United States.